Listening: Processes, Functions, and Competency 2nd Edition by Debra L. Worthington, ISBN-13: 978-1138229501

Debra L. Worthington, Professor of Communication at Auburn University, is a past president of the International Listening Association. Reflecting her interest in listening research, she is the co-editor of The Sourcebook of Listening Research: Methodology &Measures (2017). Other research has examined factors affecting listening processes, including listening style and mobile technology.

Margaret Fitch-Hauser, Associate Professor Emeritus of Communication at Auburn University, is a past editor of the International Journal of Listening (Taylor & Francis). Her research has explored listening fidelity, information distortion, and the effect of schemata on the listening process. She has authored a textbook on business writing, multiple book chapters, cases studies and numerous scholastic papers.